FIREWORK LIGHT

"How do I place an order?"

• Browse Household Heroes shop
• Select Your Items
• Add to Cart
• Review Your Cart
• Proceed to Checkout
• Enter Shipping Details
• Payment Information
• Review and Confirm
• Order Confirmation

"What shipping options are available?"
Our standard shipping option is free of charge. Enjoy complimentary delivery on all orders!

"Can I track my order?"

Yes, on our website, you can easily track your order. To track your order, you'll need the order number that will be sent to your email. Head over to our "Order Tracking" page, enter the provided order number, and gain instant access to real-time updates on your delivery status. We understand the importance of keeping you informed every step of the way.

"What is the estimated delivery time?"

Our standard delivery timeframe is typically 5-13 business days . In most cases, you can expect your order to arrive within this period.

We understand the importance of timely delivery, and we strive to fulfill orders promptly. Rest assured, our team is dedicated to keeping you informed about any potential delays, and we appreciate your patience and understanding.

"What payment methods do you accept?"

We accept several secure payment methods to ensure a convenient shopping experience. Currently, we support ShopPay, GooglePay, ApplePay, PayPal, VISA, MASTERCARD, AMEX, UnionPay. You can choose the method that best suits your preferences during the checkout process.

"Is my payment information secure?"

Security Assurance:
Your payment security is our top priority. We take extensive measures to safeguard your personal and financial information. Our website employs industry-standard encryption technology (SSL) to protect your data during the entire checkout process. Additionally, we do not store your payment details after the transaction is complete, providing an extra layer of security.

"How can I contact customer support?"

1. Email: Send us an email at mail@my-household-heroes.com, and our team will get back to you as soon as possible.
2. Live Chat: Visit our website, and you'll find a live chat option in the bottom right corner. Click on it to chat with a customer support representative in real-time.
3. Contact Form: Fill out the contact form on our "Contact Us" page with your inquiry, and we'll respond to you promptly.

"What is the best way to get assistance with a problem?"

For the quickest assistance, please send an email to mail@my-household-heroes.com. Additionally, you can also initiate a live chat on our website for immediate support. Feel free to send your inquiry via email and simultaneously duplicate it in the chat for a swift response. We appreciate your understanding!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To view our return policy, please visit the page: "refund-policy" in the store footer.