Welcome to Household Heroes!

We aim to make your shopping experience as convenient as possible and provide a reliable delivery service.

---

Delivery in Ireland

• Orders can be delivered anywhere in Ireland.

• Delivery is free of charge across the country.

• Any applicable taxes or duties are covered by our store.

• Parcels are delivered to your door (in apartment buildings — to the main entrance).

• You don’t need to be at home: if you are absent, the courier may leave your parcel in a safe place, with a neighbour, at a collection point, or leave a notification.

---

 Production & Delivery Times

• Stock items: delivery usually takes 9–14 working days.

• Handmade items: some of our collections are made to order and may require additional production time.

  • These products are marked as “Available to order”.

  • Please check the product description for estimated production times, as they vary depending on the light fitting.

• If an item is in stock, this will be shown in the description.

---

Order Tracking

• After placing your order, you will receive a confirmation email with order details and an estimated delivery date.

• Once dispatched, you will receive another email with a tracking number and a link to track your parcel.

• After successful delivery, you will receive a final confirmation email.
  ⚠️ Please make sure to check our emails — they contain important information about your order.

---

Carbon-Neutral Delivery

We work with DPD, who provide carbon-neutral delivery at no extra cost to you.

---

Electrical Installation

• We recommend booking your own electrician only after you have received your order.

• If you would like to use our Household Heroes electrician service, simply select this option on the product page at checkout.

• Our electrician will visit within a few days after delivery.
  ⚠️ We cannot accept responsibility for any costs if your electrician was booked before the goods were received.

---

Inspection & Damages

• If the packaging looks damaged, please take a photo before opening.

• If the item inside is damaged, take additional photos and email them to mail@my-household-heroes.com.
  This is essential for processing warranty claims.

---

Returns & Exchanges

• You have 14 days from receipt to return unwanted items (unused and in their original packaging).

• You have 24 hours from receipt to report any damages.

• Claims for returns or damages cannot be accepted after these periods.

• All returns must be authorised by Household Heroes before sending items back. Please contact us at mail@my-household-heroes.com.

---

Contact Us

If you have any questions:

• fill in the form in the “Contact Us” section

• or email us at mail@my-household-heroes.com