FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Orders and Payments
How do I place an order?
Simply browse our collections, select the item you like, add it to your cart, and proceed to checkout.
Can I modify or cancel my order after placing it?
Contact us immediately via ourContact Pageif you need to make changes or cancel your order.
Are my payment details secure?
Yes, we use SSL encryption and trusted payment providers to ensure your payment information is secure.
What payment methods do you accept?
We accept major credit and debit cards, ApplePay, GooglePay, and other secure payment methods.
Shipping and Delivery
Where do you ship to?
We ship to over 200 countries worldwide.
How long does shipping take?
Delivery times depend on your location, but most orders arrive within7–20 business days. Handmade products may require additional time—please check product descriptions for details.
How much does shipping cost?
Shipping isfreefor all orders. Taxes and customs duties are included in the price
Can I track my order?
Yes, you will receive a tracking number once your order has been shipped.
Returns and Refunds
What is your return policy?
We offer a14-day return policy. Items must be unused and in their original condition.
How do I return an item?
Contact us via ourContact Pageto initiate a return.
When will I receive my refund?
Refunds are processed within5–7 business daysafter we receive your returned item.
Products and Custom Orders
Are your products handmade?
Yes, many of our products are handmade by skilled artisans using high-quality materials, as well as by our own team for our lighting collection.
Can I order a custom lighting design?
Absolutely! Contact us to discuss your ideas and requirements.
What materials are used in your products?
We use eco-friendly and high-quality materials, including natural wood, crystals, metals, and volcanic stones.
Do your lights come with bulbs?
Some lights come with bulbs, while others do not. Please check the product description for details.
Account and Privacy
Do I need an account to place an order?
No, but creating an account allows you to track orders, save preferences, and participate in our loyalty programs.
Is my personal information secure?
Yes, we strictly follow privacy rules. Check out ourPrivacy Policyfor more details.
How do I reset my password?
Click on"Forgot Password?"on the login page and follow the instructions.
General Questions
Can I contact you for assistance?
Yes! Reach out via ourContact Pageor email us at mail@my-household-heroes.com.
Do you offer gift wrapping or gift cards?
Currently, we do not offer gift wrapping, but we plan to add this feature soon.