Each light is one of a kind

Delivery information

Delivery in Ireland

  • Orders can be delivered anywhere in Ireland.
  • Delivery is free of charge across the country.
  • Any applicable taxes or duties are covered by our store.
  • Parcels are delivered to your door (in apartment buildings — to the main entrance).
  • You don’t need to be at home: if you are absent, the courier may leave your parcel in a safe place, with a neighbour, at a collection point, or leave a notification.

 Production & Delivery Times

  • Stock items: delivery usually takes 9–14 working days.
  • Handmade items: some of our collections are made to order and may require additional production time.
  • If an item is in stock, this will be shown in the description.

Order Tracking

  • After placing your order, you will receive a confirmation email with order details and an estimated delivery date.
  • Once dispatched, you will receive another email with a tracking number and a link to track your parcel.
  • After successful delivery, you will receive a final confirmation email.
    ⚠️ Please make sure to check our emails — they contain important information about your order.

Carbon-Neutral Delivery

We work with DPD, who provide carbon-neutral delivery at no extra cost to you.

Electrical Installation

  • We recommend booking your own electrician only after you have received your order.
  • If you would like to use our Household Heroes electrician service, simply select this option on the product page at checkout.
  • Our electrician will visit within a few days after delivery.
    ⚠️ We cannot accept responsibility for any costs if your electrician was booked before the goods were received.

Inspection & Damages

  • If the packaging looks damaged, please take a photo before opening.
  • If the item inside is damaged, take additional photos and email them to mail@my-household-heroes.com.
    This is essential for processing warranty claims.

Returns & Exchanges

  • You have 14 days from receipt to return unwanted items (unused and in their original packaging).
  • You have 24 hours from receipt to report any damages.
  • Claims for returns or damages cannot be accepted after these periods.
  • All returns must be authorised by Household Heroes before sending items back. Please contact us at mail@my-household-heroes.com.

Contact Us

If you have any questions:

Own production

We offer lighting fixtures of our own production, as well as fixtures from the world’s best manufacturers! Only high-quality and eco-friendly materials are used.
Our designs combine elegance and functionality, creating a warm and stylish atmosphere for any space. Discover timeless lighting solutions crafted with care and attention to detail. About Household Heroes

Timely and quality support

We are committed to providing exceptional customer service. Our team is always ready to assist you with any questions or concerns, ensuring quick and effective solutions. Whether you need help with product information, shipping details, or order tracking, we’re here to make your experience smooth and hassle-free.

We prioritize your satisfaction and strive to respond promptly, offering expert advice and reliable assistance every step of the way. Contact Us

Returns accepted

We want you to love your purchase! But if you change your mind, no worries — you have 14 days from receiving your order to request a return. Refund policy

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Welcome to Household Heroes Glow!

We create lighting that inspires. Our collection features premium, handcrafted pieces that bring style, warmth, and individuality to any space.

Whether it’s a unique design from our collection or a custom-made fixture, we’re here to help you craft a cozy and stylish home.

Thank you for choosing Household Heroes Glow!

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Attention to Quality

We focus on quality, sustainable materials, and care for nature.

Free shipping and returns

New Collection of Crystal Lighting Fixtures

You Have to See This!

FAQs

Please read our FAQs page to find out more.

How do I place an order?

Simply browse our collections, select the item you like, add it to your cart, and proceed to checkout.

Can I modify or cancel my order after placing it?

Contact us immediately via ourContact Pageif you need to make changes or cancel your order.

Are my payment details secure?

Yes, we use SSL encryption and trusted payment providers to ensure your payment information is secure.

What payment methods do you accept?

We accept major credit and debit cards, ApplePay, GooglePay, and other secure payment methods.

How much does shipping cost?

Shipping is free for all orders. Taxes and customs duties are included in the price

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